A caring first response
I take time to listen, ask plain-language questions, and understand what is happening before recommending a solution. The goal is to reduce stress, not add to it.
Family tech care • practical advice first
Patient, sensible help for the technology in your home
HomeTechCare helps people and families make good decisions about home technology. We start with a simple phone consultation whenever possible, then recommend the most sensible, cost-effective next step—whether that is a quick fix, a small setup, an in-home visit, or a bigger project that needs a careful plan.
✔ Calm, patient help
✔ Cost-conscious advice
✔ Serving Tri-Cities, Washington
A caring first call can prevent wasted time and money.
Start with the right plan
Not every problem needs a house call, a new device, or an expensive upgrade. We help you sort out what is really needed before you spend more than you should.
Phone-first troubleshooting and advice
Help for parents and loved ones
Wi-Fi, printers, TVs, phones, and accounts
Small fixes and larger home tech projects
Family Tech Care
Technology problems are often more than technical. They can be frustrating, confusing, expensive, and stressful—especially when you are trying to help a parent, spouse, relative, or friend from across town or out of state.
Practical, cost-effective advice
I will not push equipment, upgrades, or complicated services unless they make sense. When a simple fix is enough, I will say so. When a bigger project is smarter, I will explain why.
Support for the whole family
I can help the person using the technology and also give family members a clear picture of the problem, the options, and the best next step.
About HomeTechCare
I’m Jay, the person behind HomeTechCare. My background is in technology, operations, communications systems, and real-world problem solving. I started HomeTechCare to offer patient, local help for the everyday technology people depend on at home—without confusing jargon, rushed explanations, or unnecessary upselling.
My approach is simple: listen first, explain clearly, recommend the most sensible path, and help you feel more confident about the technology in your home.
What we help with
From small annoyances to bigger home technology projects, we help you understand the problem and choose the right next step.
Phone Consultations
A practical first conversation to understand the issue, narrow down the likely cause, and decide whether remote help or an in-home visit makes sense.
Computers & Wi-Fi
Help with slow computers, Wi-Fi coverage, router issues, device connections, internet problems, and basic setup questions.
Printers & Home Devices
Printer setup, device pairing, connection problems, updates, settings, and everyday equipment that suddenly stops working the way it should.
TV, Streaming & Remotes
Smart TVs, Roku, Fire TV, streaming apps, logins, remotes, sound issues, and making entertainment systems easier to use.
Accounts, Passwords & Apps
Help with sign-ins, password resets, account organization, app setup, email access, and reducing confusion across devices.
Projects Big & Small
Planning help for new equipment, home office improvements, Wi-Fi upgrades, smart devices, and practical technology improvements around the home.
How it works
The normal starting point is a phone consultation. That gives us a chance to understand the problem before deciding what kind of help is actually needed.
1
Tell me what is going on
Call, text, or send a message. You do not need to know the technical terms. Just describe what is not working or what you want to accomplish.
2
We start by phone
We talk through the issue, check the obvious possibilities, and decide whether the problem can be handled remotely or needs an in-home visit.
3
You get a sensible plan
I recommend the most practical and cost-effective next step, whether that is a quick fix, guided help, a visit, or a larger project plan.
The goal is not to sell you more technology. The goal is to help you make the technology you already have work better—and to spend money only when it truly makes sense.
Simple, transparent pricing
Every situation is a little different. We start with a conversation, then match the level of help to the actual problem.
Initial Phone Consultation
Start here
- Best first step for most problems
- Plain-language questions and practical guidance
- Helps determine whether a visit is needed
- Focused on avoiding unnecessary cost
In-Home Tech Visit
$95 / first visit
- Local, patient help in your home
- Setup, troubleshooting, and instruction
- Good for issues that cannot be solved by phone
- Clear recommendations before additional work
Projects & Ongoing Help
Ask us about options
- Home office, Wi-Fi, streaming, and smart-device planning
- Support for families helping parents or loved ones
- Follow-up help when problems come back
- Cost-conscious planning before purchases
Start with a simple call
Tell me what is going on. I will listen, ask a few practical questions, and help you decide the most sensible next step.
Phone: (509) 416-6379
Email: hello@hometechcare.us
Service Area: Tri-Cities, Washington and nearby communities
HomeTechCare provides technology setup assistance, education, planning, and support. We do not perform licensed electrical work.